What is the Tesco International Calling App?
The Tesco International Calling App makes international calling easy and convenient. You can register your existing Tesco International Calling Card details to the App and make international calls directly from your iPhone, Android or Windows phone without the need to dial an access number or go through the usual voice prompt using the card. Your contacts can be accessed directly from your phone when calling.
Can I use the App from ANY phone?
The App is currently only available for Apple (iOS), Android smartphones and Windows Phones too.
Can I use the App on my network?
The App can be used on any UK Network.
Where can I get the Tesco International Calling App?
How do I top-up the Tesco International Calling App?
Open the App and go to ‘My Card’, then press the ‘Add Credit’ button. You will then have 3 options:
Once you have your voucher, press the Top up by e-voucher, press ‘call’ and you will be taken through to the voice prompts to activate your voucher.
*Please note that the £3.00 top-up option is only available in-store.
When does the top-up expire?
Does your service always work 24 hours a day 7 days a week?
How do I make a call using the Tesco International Calling App?
Please click here for step by step instructions.
What is the App Access Number?
The App Access Number is the telephone number that the App uses to get through to our international telephony service. This number is free to call for Tesco Mobile customers.
Can I use the App whilst roaming?
We do not recommend this as you may be charged extra for calling the access number while roaming abroad.
You can however select ‘Travel Mode’ from within the App settings which will restrict the App to making calls over Wi-Fi only. This can then be used connected to Wi-Fi* anywhere in the world (*Wi-Fi charges may apply).
Who can help me if I have any further questions about the Tesco International Calling App?
Please call *Customer Services on 0345 025 5550 or email email@example.com and we will be happy to answer your questions. (Please quote your 10 digit pin number, which can be found when you press the ‘My Card’ button in your App and your phone number)
*Customer Service Opening Hours
Monday to Friday 8am – 9pm
Saturday 8am – 8pm
Sunday 10am – 6pm
OR to contact us from within the App please click the icon located in the top right corner of the screen.
Can I call UK premium numbers or non-geographic numbers via the Tesco International Calling App?
How do I get charged?
Do I get charged by my network when the App calls the Access Number?
This is a local number and charged as such, meaning that if you are on an inclusive bundle, calling this number will come off your inclusive minutes. If you are on PAYG or out of bundled minutes, this will be charged by you network provider at their per minute landline rate.
Are there any additional charges or surcharges?
There are NO hidden charges or additional surcharges from the Tesco International Calling App.